Shipping Policy

At Lux Avenue, we take great care in preparing and packaging every order to ensure it arrives safely and securely.

Processing Time

All orders are processed and shipped within 1 business day of purchase, excluding weekends and holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking Information

Tracking is provided with every order. Customers can monitor the progress of their shipment using the tracking number provided after dispatch.

Signature Confirmation

To protect our customers and ensure the secure delivery of valuable items, signature confirmation may be required upon delivery. By placing an order, the customer acknowledges and agrees to accept delivery and provide a signature when requested by the carrier.

Shipping Methods

Orders are shipped using trusted carriers selected by Lux Avenue. Shipping services may vary depending on the destination, value of the item, and carrier availability.

Expedited Shipping

If you require faster shipping or guaranteed delivery by a specific date, please contact us before placing your order.

Expedited shipping options may be available at an additional cost and must be requested in advance.

Delivery Responsibility

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the recipient. Lux Avenue is not responsible for delays caused by weather, carrier issues, customs processing, or circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Lux Avenue is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

International Shipping

International shipping may be available on select orders.

Customers are responsible for any customs duties, import taxes, fees, or other charges imposed by their country.

Please note that all international sales are final and are not eligible for return.

Shipping Insurance

Orders may be shipped with insurance for added protection during transit. Any claims involving loss or damage during shipment must be reported promptly so that we may assist with the claims process.

Questions

If you have any questions regarding shipping, delivery timelines, or expedited shipping options, please contact Lux Avenue prior to placing your order.