Shop Policies
Welcome to Lux Avenue. We are committed to providing a transparent, secure, and enjoyable shopping experience. Please review our shop policies carefully before making a purchase.
Our Pricing Commitment
At Lux Avenue, we pride ourselves on offering carefully curated estate and fine jewelry at prices that are often below traditional retail and market value.
Because many of our pieces are sourced from estate collections, auctions, and private acquisitions, we are able to pass exceptional value directly to our customers. Our goal is to provide authentic fine jewelry and luxury pieces at fair, competitive prices without the significant markups often found in traditional retail stores.
Due to our competitive pricing structure, we encourage customers to carefully review all photographs, descriptions, measurements, and specifications before purchasing.
Product Information
Lux Avenue specializes in curated estate, vintage, and fine jewelry. Many of our pieces are one-of-a-kind and may show characteristics consistent with age and prior ownership. We strive to provide accurate descriptions, measurements, photographs, gemstone details, and metal content information for every item.
Due to differences in screen settings and device displays, actual colors may vary slightly from those shown online.
All jewelry is professionally cleaned, inspected, and carefully prepared before shipment. Most items are presented in a complimentary gift box.
If you have any questions about an item, please contact us before purchasing.
Order Processing
Orders are processed within 1 business day of purchase, excluding weekends and holidays.
Once your order has shipped, you will receive tracking information via email.
Shipping
* Tracking is provided with every order.
* Signature confirmation may be required upon delivery for security purposes.
* Expedited shipping may be available upon request and at an additional cost.
* Customers are responsible for providing accurate shipping information at checkout.
* Lux Avenue is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control.
Returns
We accept returns on eligible U.S. orders within 7 calendar days of confirmed delivery.
Returned items must:
* Be in their original condition.
* Show no signs of wear, damage, or alteration.
* Include all original packaging and accompanying materials.
Customers are responsible for return shipping costs unless the item was received damaged or an incorrect item was shipped.
All returns require prior authorization.
Final Sale Items
The following items are not eligible for return, exchange, or refund:
* International orders.
* Custom, personalized, engraved, or special-order items.
* Resized, repaired, engraved, modified, or altered items.
* Clearance or marked final-sale merchandise.
* Gift cards and store credit purchases.
* Items returned outside the 7-day return window.
* Items showing signs of wear, use, damage, or tampering.
International Orders
International customers are responsible for any customs duties, import taxes, fees, or charges imposed by their country.
All international sales are final and are not eligible for return, exchange, or refund.
Ring Sizing
Many rings may be resized; however, sizing capabilities vary by design. Customers are responsible for confirming ring size before purchase.
